Processing a cease contribution

To process a cease contribution instruction - that is where the employee has asked to stop contributions outside the opt out period, and so is not eligible for a refund of contributions - you should use the Active Membership Terminated date in the Pension Duty section. Please ensure the Leave Date in the Miscellaneous section is not entered, as this may result in the employee being excluded from the file completely.

Alternatively, Flexible File Correction tool can fix an issue on the file by editing the csv file and re-uploading it directly in to the PensionSync Dashboard, leaving you to amend payroll, if necessary, in your own time.

This guide is specifically regarding enrolments and the relevant AssessmentCode required. 

https://pensionsync.zendesk.com/hc/en-us/articles/4403936061073-Flexible-File-Correction-enrolments  

Please get in touch with the Support team if you have any queries [e-mail]