Sometimes, payroll software might not include a new enrolment in the pension file correctly, and you may get an error saying that the pension provider can't accept contributions for the new enrollee because their enrolment hasn't been processed.
Typically, this happens because the enrolment date is in a previous pay period (and may have been notified late to payroll).
This can be difficult to put right in the payroll software, but with Flexible File Correction the file can quickly and easily be updated and reuploaded.
The fields you need to edit are shown below:
In this case, James Alan Thompson, David John Bradford and Asif Ali all have AssessmentCode 1, EventCode 0 and no EventDate. This means that they are all Eligible Jobholders who are already in the scheme.
If we imagine that Asif Ali is actually a new Auto Enrolment, we could edit the data to show this by setting the EventCode to 1 (Auto Enrolment) and adding the Auto Enrolment date in the EventDate field.
With the edits shown below, Asif Ali would be processed as a new Auto Enrolment, which would solve the error and allow contributions to be processed for him.
Common combinations include:
- Automatic enrolment of an Eligible jobholder
- AssessmentCode = 1, EventCode = 1
- Opt in of an Eligible jobholder
- AssessmentCode = 1, EventCode = 2
- Opt in of a Non Eligible jobholder
- AssessmentCode = 2, EventCode = 2
- Ongoing contributions for someone previously enrolled
- AssessmentCode = 1 or 2, EventCode = 0
- Not in the scheme (e.g. in postponement, not assessed to be enrolled, opted out)
- AssessmentCode left blank, EventCode = 0
You can find full details of all the AssessmentCode and EventCode combinations here.
*Please note* If a file is opened in Excel format it can cause any leading zeros to fall off the Group ID (001 becomes 1). In order to prevent this, change the format of the column to 'Text', which will ensure leading zeros remain.