Opt ins can be tricky to correctly process in IRIS Payroll Professional. If you have an error on a worker's Event Code (typically shows as EventCode = 4), and the error message:
The auto enrolment status for this worker is invalid.Please contact support if you need more guidance on how to set the appropriate auto enrolment status for this worker.
This usually means that there is one or more incorrect or missing dates on the employee record in payroll.
To correctly get an opt in processed, can you check/amend the following:
- There should be a "Jobholder Opt In Notice Received" date in the employee's pension record under the Pension Duty section.
- The Jobholder Opt In Notice Received date should be BEFORE the date contributions are due to start. So if contributions start from 1st November, you might use 31st October as the date. This is because IRIS treats contributions as starting from the first pay period AFTER the opt in date.
- In the employee pension record you should NOT have a Join Date in the Miscellaneous section. This may have been auto completed - don't worry if you can't remove this.