Smart Pension External ID

Smart Pension require all workers on their portal to have a unique ID called: External ID

If you get an error around a missing External ID or a duplicate NI Number/email address, you should review the workers on the Smart Pension portal to ensure the External ID is present and matches with the worker's Employee ID/Payroll ID in payroll. It's best to check through all the workers.

There is help available on the link below of how to review/amend on the Smart Pension portal.

https://support.autoenrolment.co.uk/en/articles/2458-updating-employee-details

Examples of errors you may see:

Your submission cannot be processed because some of the worker records already present at the pension provider Smart Pension are missing a value for the 'external_id' field. Please log in to your Smart Pension portal account and add the missing 'external_id' values before issuing your submission again.

Or:

The NI number you have provided for this worker is already assigned to another worker at the pension provider Smart Pension. Please review and correct the NI number so that it is unique for all the workers in the company.

Or:

The email address you have provided for this worker is already assigned to another worker at the pension provider Smart Pension. Please review and correct the email address so that it is unique for all the workers in the company.