If you get an error from your submission to the Smart Pension which is based on incorrect period dates, the first thing to check is to go to the Smart Pension portal and check that all workers are up to date with the same expected next period.
If there is one or more workers who are not as up to date as others, then please update these so that all workers are aligned. If you need help wit this, please contact Smart Pension.
If the period dates still don't match after this activity is completed, please contact KeyPay support to assist in aligning the period dates.
Examples of errors that you might receive:
The period dates in your submission don't match what the pension provider Smart Pension is expecting for this worker. For this worker the expected period start date is 2019-04-01
Your submission does not match the pay period dates expected by the pension provider Smart Pension for the included worker(s). The expected pay period is as follows:: Start Date 2019-04-01 to End Date 2019-04-30