NEST error message:
IFC12161 - We can't find a record of this member for this employer account. Please check that the member has been enrolled and the information you entered for them is correct.
Please check if this worker is a current member of the scheme, they may have left, opted out or ceased contributions in an earlier period. In which case you'll need to apply this change in payroll.
If the worker is still an active member at NEST, please review if the Identifiers (Employee Id/Payroll ID, NI Number or Surname) are different on payroll to the NEST records.
If the details on NEST need updating this can be done as follows:
Once updated, NEST can take up to 15 minutes for updates to reflect on the contribution schedule, so you should wait at least 15 minutes before resubmitting the data via pensionsync.