Error code: IFC01645 (can't recognise member)

NEST error message:

IFC01645 - The information you've entered for this member doesn't match this schedule. Please check that the earnings period for this member matches this schedule. You should also check that the payment source or start date for this member matches this schedule

Description:

This worker may not be an active member of the scheme in this period - either;

• they have not been enrolled until after the period, or;
• they have already left in an earlier period.

If either of these apply you may need to manually accumulate the contributions in either the previous or next period, or process as an exception schedule, as appropriate.

You should also check that;

• the same Group and subGroup (NEST Payment Source) has been used for this worker in NEST and payroll.
• the NI Number/Surname in payroll are held at NEST - you can update NEST in the Manage Workers area. if you do need to update the member information at NEST, please allow 15 minutes before resubmitting the data, as NEST takes 15 minutes to apply the member changes to the contribution schedules.